Close to home
Changing priorities
Experience first
Aligning values
Quick and personal
Purchase in person
Sources:
https://www.thinkwithgoogle.com/intl/en-gb/consumer-insights/consumer-trends/6-lockdown-consumer-trends-will-be-here-long-term/
https://www.digitalcommerce360.com/article/coronavirus-impact-online-retail/
https://www.superoffice.com/blog/customer-experience-statistics/
https://www.thinkwithgoogle.com/intl/en-gb/future-of-marketing/digital-transformation/buying-online-new-normal/