Chapter Overview
Modern physical retail has become increasingly centred around experience, but the foundation of every great retail experience is more than just product, design, or technology — it’s people.
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The way a team welcomes, guides, and connects with customers can transform a simple transaction into a moment and a memory that remains long after the visit.
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This chapter of the Retail Book Club will shine a spotlight on the human side of retail: how great hiring, thoughtful training, and empowered staff create environments that feel alive. From unlocking individual potential to building cultures of pride and belonging, we’ll explore why people are the real drivers of loyalty, advocacy, and growth for brands big and small.
Expect fresh perspectives, honest conversations, and practical takeaways on how to nurture teams that don’t just sell — they inspire customers and elevate your brand.
Food & Drink
Location
The Wardour Meeting Room,
The Century Club,
44 Wardour Street,
London,
W1D 6QZ
Join us for a catered breakfast
Please contact Agile Retail for any food requirements or allergies.
Curator:
Judy Genovese
Victoria Secret, Ralph Lauren, StoreForce
Judy is an experienced retail leader who has led flagship launches, scaled international markets, and built high-performing teams that deliver exceptional customer experiences and sustainable commercial growth.
At Victoria’s Secret, she helped shape the brand’s international expansion, launching in the UK for the first time; at Ralph Lauren, she drove omni-channel transformation across the UK; and most recently at StoreForce, she has partnered with global icons including Sephora, Aesop, and Tommy Hilfiger to bring digital innovation to life in stores.
Agenda:
8:30am – Arrival & Introductions
8:45am – Breakfast
9:00am – The Importance of People
9:30am – Discussion
10:30am – Wrap-up
What is The Retail Book Club?
At Agile Retail, we’re deeply passionate about the intricate dynamics of retail stores and the perpetual evolution of the retail landscape. We’re always trying new things and working with others to transform the retail landscape. Over the years, we’ve had the privilege of collaborating with a diverse array of retailers, each offering unique perspectives and insights that have further ignited our determination to redefine the narrative of retail.
The Retail Book Club brings together a small group of industry experts representing a wide spectrum of retail domains who re-write the book of retail. Together, we delve into a different topic each month, exchanging anecdotes, best practices, and thought-provoking ideas that underscore this dynamic industry. Our events are designed to be intimate and exclusive, fostering an environment conducive to meaningful dialogue and a deep exploration of the challenges and opportunities that define the retail landscape.
Thank you for joining us, your insights and contributions are invaluable as we collectively endeavour to shape the future of retail.