Creating, supplying, trading and engaging talent in UK-wide retail store portfolio for one of the world’s biggest companies.

What we built

Being a part of
the change

Since 2017, we have been the fully outsourced retail operations partner for IQOS, the innovative heated tobacco product developed and owned by Philip Morris Limited.

In addition to creating premium, welcoming and educational retail environments, we provide engaging store staff to all stores and supporting activities, our full suite of Trading solutions, whilst supplying a wide range of products through our Logistics network.

Retail stores all across the UK

+ Shop-in-shop and pop up retail activations

+100 store staff in role

Millions of products traded at +99% availability

Solutions

What problems are we solving?

New and complex product to market – providing a welcoming, accessible retail experience for customers to discover a new technology.

High barrier to entry; a significant assisted sale - providing expert help and support to transition from conventional cigarettes.

Low-risk retail – fully outsourced retail operations, allowing greater flexibility on property, CAPEX, simpler overhead commitment.

Agility – using our agile retail product, integrated with other customers, allows efficient and quick scaling of resources to adapt to macro changes or strategic shifts.

It is very great to see that every project we work with you demonstrate that you are such a strong business partner rather than being an agency to us.

Philip Morris International

It is phenomenal that we managed to search, find, design, build, recruit, train, set up and open 2 stores in 6 weeks. This was great example of agility, team work, cross functional collaboration .